Who we are
If you have any questions in relation to this policy we would advise you to contact our customer service team or you can contact Aero Vintage Ltd directly at the following address:
Northiam Nr. Rye
What personal data we collect and why we collect it
Aero Vintage Ltd collects two types of information about its visitors. Personally Identifiable Information and Non-Personally Identifiable Information. The aim of collecting this information is to help us to provide a smooth and efficient service whilst you use our site.
Personally Identifiable Information:
This refers to information that lets us know the specifics of who you are. Personally identifiable information will be requested when you place an order or use our contact form. For example: your name, billing address, delivery address, telephone number, e-mail address, motorcycles you own, credit card or other payment information.
Non-Personally Identifiable Information:
This refers to information that does not by itself identify a specific individual. We collect certain information about where you shop on our website in a number of different ways. Non-Personally Identifiable Information is collected and analysed to help us to make improvements to our website so visitors have a better experience when browsing the website. For example, this information may include the website’s Uniform Resource Locator (URL) that you land on when you first arrive on our website, which URL you next go to, what browser you are using, what type of device you are using to browse the website, the amount of URL’s you visit whilst browsing our website and the amount of time you spend browsing our website. A URL is the address of a World Wide Web page.
How do we use your personal information?
In collecting personal information, we aim to provide visitors to our website with a first-rate online experience. We use customer contact information to process orders, to update customers on the status of their orders and to inform them of promotional information and offers.
How do we gather information?
When you place an order with us, we will collect personally identifiable information from you. We will collect and retain the following. Your name or business name, contact telephone number, email address, billing address, shipping address, product selections, order number and payment method. This information is used so we are able to fulfil your order, to communicate with you about your order and inform you of promotional news and offers. Before you finish confirming an order you will be able to review your order and make changes and additions to any information if necessary. This information will be kept on record for future use.
If you contact Aero Vintage Ltd via telephone, email or letter, we may hold a record of our correspondence or comments. If you contact us via our website using our contact us page we may ask for your name, email address, telephone number, order number and order information to aid us in being able to send a reply.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you use our ‘Request a Shipping Quote’ tool at checkout we will retain the contact details you supply in the checkout form for 7 days before they are deleted.
Who we share your data with
We will never pass on any personally identifiable information to third parties without your consent.
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
Data security is of great importance to Aero Vintage Ltd. All of the customer data we collect is protected against unauthorised access by physical, electronic and managerial procedures to safeguard and secure Data collected via our website.