Terms & Conditions
These Terms and Conditions are subject to change without notice.
Unless previously withdrawn The Company’s offer to supply services and parts is valid for 30 days from the date of quotation. For quotations requiring longer validity written requests and acceptance must be made.
- Value Added Tax.
(i) Prices quoted DO NOT include VAT which will normally be added at the current rate to your invoice total.
(ii) Sales to the EU will be charged UK-rate VAT unless you supply us with a VAT number of your business and the address that the number is applicable to. We will only send goods to that registered address. If you satisfy these conditions, we will zero rate the sale
(iii) Sales to the rest of the world will be zero rated but we must be the exporter.
(iv) All goods collected from us, will be charged the full VAT rate regardless of your destination.
(v) These conditions are liable to change without notice and are dependent on frequent rule changes imposed on us by the regulatory authorities.
(i) If there are any significant increases in the cost of materials or labour, which take place between the date of quotation and the date when the work against the quotation is carried out, The Company reserves the right to amend the price. Every quotation is made and every order acknowledged on the condition that the service and/or parts can be invoiced and payment thereon will be made at the price ruling when the services and/or parts are supplied.
(ii) We DO NOT provide a free research, technical advice or valuation service. We will consider buying items similar to that we sell, subject to the items being sent to us. No offers will be made against photographs or goods retained by the owner, though we can usually assess whether the item falls within our range of items of sale.
- Supply of Parts, Materials and Labour
Where the total of the parts, materials and labour are known for specified work, the full price will be detailed in the quotation. Where the requirement for parts, materials and work orders arises from emergent work The Company will, as far is reasonably possible, advise the customer in advance in writing.
- Reservation of Title.
(i) The property in the parts and materials supplied shall remain vested in The Company until all or any sums due or owing to The Company by the Customer have been paid in full and until such time as the Customer shall hold the parts supplied as bailee for The Company.
(ii) If the Company shall so require the Customer shall mark set aside, distinguish or otherwise appropriate the parts as belonging to The Company.
(iii) In the event of non-payment for work done on Customer’s own property where identification of the work done is impossible to separate (for example in the case of a repaired instrument), acceptance of our Terms and Conditions entitle us to hold a lien on the whole item pending payment.
(i) We do not currently accept Visa or MasterCard payments. We do accept bank credit transfers (conditions apply), and PayPal for payments below £500. If you are buying from North America or anywhere else, place your order and your Bank or PayPal will convert the transaction to GBP. The amount transferred must cover all charges at your cost.
(ii)Account customers must pay by the 15th day of the month following the invoice which will usually be rendered within the first 5 days of any given month or earlier. All payments must include V.A.T. if applicable. The Company reserves the right to charge interest at the rate of 2% per month on all overdue accounts with a minimum charge of £50. Work may not be carried out or goods supplied to customers whose account is in default until such time as The Company has received full payment. The Company may apply a legal lien on customer’s property in the event of prolonged non-payment (more than 30 days overdue) or in the case of a dispute, pending settlement. In such situations a storage and administration charge may be made equal or greater than the cost of such a service to the customer’s property, back dated to the time when the dispute started or when payment was due, whichever is the earlier time.
(iii) Credit Accounts are not available for on-line sales or sales of parts, but for longer-term maintenance, manufacture, restoration and refurbishment this can be considered.
- Packing and Carriage.
For parts not embodied in ongoing work on the premises, carriage will be charged on all orders unless agreed otherwise in writing between The Company and the Customer.
- Rejection of Parts and Handling Charges, Delays and Returns.
The Company will accept parts wrongly specified by the customer or found to be extra to requirements subject to a 10% handling charge – minimum £25. Parts and material on special order or subject to internal works orders and/or manufacture may not be returned or such orders cancelled.
The Customer shall indemnify The Company in respect of all damage or injury occurring to any personal property and against any actions and expenses in that connections for which The Company may become liable in respect of service provided or parts sold if the damage or injury is caused by negligence of the Customer or his servants or agents.
- Health and Safety at Work Act 1974.
(i) In compliance with Section 6 of the above Act, The Company confirms that the services provided and parts supplied do not present a hazard to health for the purpose for which they are designed and provided also that the Customer or his servants or his agents takes reasonable and normal precautions in their use.
(ii) Instruments with radium dials can only be accepted by carriers in certain circumstances and are not normally allowed to be imported in most countries. You must enquire with your own authorities before ordering such a part.
(iii) At the time of writing, it is legal to own instruments with radium dials in the UK, but opening them up, accumulating quantities of instruments, keeping them in close proximity for long periods of time, or in a room that has no free air circulation, can be a serious health hazard. Always take advice from the appropriate authorities if you are in doubt and for fuller details of the risks attached to owning such items.
- Guarantee & Warrantees.
(i) We strive to produce and supply items and carry out work to the highest possible standards commensurate with the safe operation of an aircraft. Sometimes, despite our best endeavours, errors may occur, in which case we will correct this at our cost
(ii) All of our products come with a 30 day no-quibble guarantee, but refunds will only be given after the goods are received back by us and are in the same condition they were sent out. You must send the goods insured and signed for.
(iii) In the first instance our obligation is to send you a replacement item
(iv) It should be clearly understood that the parts we supply are usually of great age and may contain storage marks and scratches. Please note that if we have quantities of an item, it is our policy is to sell the best we have first.
All work carried out on behalf of a customer shall be governed by English law and the English courts shall have exclusive jurisdiction in any dispute which may arise. We always try and resolve any problem by direct discussion in the first instance, but may escalate to arbitration if the circumstances are appropriate, and legal action should always be taken by either party as a last resort.
An estimate can be provided on request and is to be treated as a guideline only. The Company will not be responsible for any increases in prices beyond this, unless a maximum limit on an estimate is agreed beforehand. The Company may agree to a maximum labour cost per month if required by the customer. However, this does not extend to bought in goods and services which will be provided at cost plus a handling charge of 15%. The Company reserves the right to carry over labour costs in these circumstances to the following month and thereafter as appropriate if the labour exceeds that agreed.
The Company will not usually provide estimates or quotations for high value or long-term re-manufacturing, refurbishment or restoration work. However, guidelines can be prepared for this work on the following conditions:
a) The work to arrive at this figure is fully paid for at an agreed rate.
b) The Company is not contractually bound to undertake the work to this guide price which may increase for reasons beyond its control.
c) Accounts are paid within the agreed terms.
- Back Orders
If your item is not in stock, we will back order for you, if we believe that this item is still obtainable.. You will always be emailed with the option to cancel your order if you would rather not wait.
- Handling Charge and Small Orders.
(i) We will usually apply a minimum order charge of £25 plus P&P and VAT. This may be waived in certain circumstances.
(ii) We also reserve the right to apply a handling charge on complex orders, that may require extensive research on our part. Such work is charged currently at £55 per hour or part thereof and you will be advised that this charge may be applied before we undertake this work. We have a considerable holding of manuals and drawings and can often supply accompanying technical data on parts supplied.
- Ordering Errors
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
- Forming a Contract.
When confirmation of your order or instruction is received, this is to indicate that we acknowledge receipt of your order or instruction. It does not indicate that a contract exists between us. We will advise you of acceptance of your order or instruction, and then a contract exists between us, and we will send you an invoice including shipping. We have included this term to protect us in the event that a mistake has been made in pricing, where for example, we have inadvertently under-priced goods, or we are no longer are able to supply a particular product. In the event of a price change, we will always contact you first to ensure that the price is acceptable.
- Certificates of Conformity.
We have extensive overhaul and testing equipment and usually can, at extra cost, test the item and overhaul if required and supply a certificate of conformity. We will provide an estimate for undertaking this work.
– Functional Test. Is very basic and means that the item appears visually sound and in good order and has been checked to function in the manner intended, but will not be a calibration or performance exercise. A certificate to describe this can be issued. It is NOT an Airworthiness, Serviceable or Release to Service certificate. It means that we believe the item may be suitable for overhaul to achieve flight capability, but this is not guaranteed. A fee for this service will apply, the amount will depend on the complexity of the unit
– Serviceable or Full release to Service. Some of our parts supplied are more than 85 years old. To make even a new/old stock carry this level of certification means the item has to be fully assessed for airworthiness. This, even on an apparently n.o.s. item, can usually mean a full overhaul to manufacturer’s tolerances and performance and is suitable for flying purposes. Such certificates on all rotating items such as pumps, generators, instruments, dynamos and magnetos or anything fitted with electrical coils or containing lifed or organic materials (but not limited to these) will have a life of 6 months from the date of certification (or as described on the label or certificate) whereupon the unit must be examined and re-checked. As we cannot monitor how these parts are stored, no guarantee can be given beyond or short period allowing for customer inspection and testing, limited to 1 month. A fee for this service will apply, the amount will depend on the complexity of the unit and will be in two stages: (1) To assess the amount of work. Not more than £150 plus VAT will be charged. (2) An estimate will then be given following the initial inspection.
- The sale of deactivated guns.
Unless otherwise stated, guns advertised on this site are not yet deactivated to the latest EU specification, introduced as an ill-thought-out directive from Brussels that we have no say or control over, despite this country having already one of the most robust deactivation specifications in Europe. Our guns will only be deactivated to this latest specification over a period of time or before the sale of each gun (this extra work is at the purchaser’s cost).
- Shipping and Handling
Please note that due to world-wide variations in shipping costs, this cost is not currently calculated at checkout. At checkout, please request a shipping quote from us. A quote will be sent with shipping added as soon as we have calculated it.
We aim to dispatch your order as soon as possible. We will normally send your order to you within 3-5 business days upon cleared funds including shipping. International orders generally take a little longer.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
- IMPORTANT NOTICE REGARDING EXPORTS
Please note that items on this site of a military origin or are subject to dual use regulations may be subject to UK Export Control. For those goods that fall into this category we are required to obtain a written undertaking from the customer before we can proceed with the shipment, and a simple form will be sent to you for completion at the time you place your order. Please do not hesitate to contact us if you have any questions and thank you in advance for your kind cooperation. Usually, all ex-military goods manufactured prior to 1945 are not normally subject to UK export controls.
(i) The Company does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
(i) Take and fulfil customer orders
(ii) Administer and enhance the site and service
(iii) We only disclose information to third-parties for goods delivery purposes
- Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. See Guarantee above.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out sufficient postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described.
Any goods returned should be in saleable condition or you will be charged the full price.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
- None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Issue 2. 11-12-20